Frequently Asked Questions

Can I Cancel Anytime?

Yes! You can cancel anytime if you are not satisfied with our services. Although, we know you're gonna love the time and money you save because of our services and 24/7 live chat support.

Are there additional fees?

The setup fee pays our staff to do the initial tech setup and onboarding you to Hydra Business Suite. The monthly subscription covers your access to the platform and allows for you to have unlimited users within it.

If you need a personalized website, there is an additional charge for that service. Varies per site. Very competitive rates.

The only other fee that may be charged is for usage of SMS/text, Email and AI features. However, these charges are minimal just $10 dollars will give you about 10,000 emails or 1,000 text messages and 50,000 AI words. Unless you are running extremely large marketing campaigns that much is sufficient for most small businesses. Plus we also provide you with complimentary credits to get you started.

Do you offer support?

YES! We provide you with help docs, video how to tutorials, step-by-step guides, interactive user guides, and even Live 24/7 Chat tech support. If that's not enough, we also offer scheduled 1-1 and group Zoom support. You will have all the help you need to be fully successful!

Do I get training?

We want to make sure you are set up for success, so we will help you get set up and train you on how to use Hydra Business Suite on a day-to-day basis. You'll be greeted with a 1-hour training session and another 1 hour technical set up call. Both are on Zoom and recorded. You'll experience a white-glove on-boarding experience to get you ready to grow your business. We pride ourselves on getting you set up without having to learn everything. However, we recognize some do like to learn more. So, we have a full built-in training course.

Is there a contract?

We operate on a month-by-month basis. You can cancel at any time with a 30-day notice. Give us 6 months, maybe only 3 months, and you will become an advocate.

Will you provide your service to my competition?

We do offer exclusivity options to local businesses within a specific radius of your physical location(s). When you get on a demo call with us, please be sure to ask about our exclusivity options.

What features are included in the CRM?

Step right up and explore our CRM, where every feature is designed to enhance your customer relationships! From detailed contact management to sales tracking, and from performance reporting to personalized communication tools, our CRM does it all. Hydra Business Suite even does Reputation Management. Wondering if it integrates with your current tools? Ask away!

How can I customize the website builder to fit my brand?

Imagine a canvas that's as expansive as your creativity! Our website builder lets you splash your brand colors, logos, and style across every page. Not a coder? No worries! Drag and drop your way to a professional website that screams 'you'. The best part is, our team helps you get all of that set up from the beginning. Much less for you to worry about.

What are the capabilities of your email and SMS marketing tools?

This is one on of the unique features or Hydra Business Suite. You can segment your audience, automate campaigns, and analyze the impact with real-time data. Engage your customers where they hang out the most - their inboxes and mobile phones via text, email, Facebook Message, Instagram Message, Google Business Profile message, WhatsApp, etc.

How does the missed call text back feature work?

Miss a call, miss an opportunity? Not on our watch! Our missed call text back feature automatically sends a customizable text to your caller when you can’t pick up. It’s like having a personal assistant who ensures you never lose touch. And, if the caller does not reply back that day, our missed call text back service keeps following up with them, until they do.

Can I reactivate former clients using your platform?

Rekindling old flames? Our client reactivation tools are your best friend. Set up campaigns to reach out to clients who haven’t done business with you recently. Customize offers, send timely reminders, and watch as the sparks fly again! Oh, and you can reach out via text, email, voice drop and even WhatsApp. Who else can do that for you?

How secure is your service?

Your data is your fortress, and we keep it secure with state-of-the-art encryption, regular backups, and strict compliance with global privacy laws. Sleep easy knowing your business and customer information is protected from prying eyes.

What are the integration capabilities?

Play well with others? So does our platform! Seamlessly integrate with a multitude of apps and services to extend functionality and streamline your operations. If there’s a tool you love, chances are, we can make it part of your workflow. Even better, most of the tools you use, are already built into Hydra Business Suite. So, you can save hundreds a months, thousands a year, by eventually replacing those tools with Hydra Business Suite.

Is there a mobile app available?

On the move? Take us with you! Our mobile app brings most of the power of our desktop platform to your fingertips. Manage your business on the go and stay connected, no matter where you are.

What are the pricing plans?

Our most popular plan is $297 with a $497 setup fee. If you are in need of more 1-1 consultation, ask us about our consulting program. Check Pricing Plans

Additional fees apply to personalized websites.

Solutions

Streamline Sales

Generate More Leads

Build Your Brand

Impress Existing Customers

AutomButtonate Tasks

Features

Social Media Management

Website Chat Widget

Forms & Surveys

Online Appointment Booking

Membership & Course Builder
Automated Nurture Sequence
Email & SMS Marketing
Phone System & Autodialer

All In One Inbox
Automate Tasks
CRM & Sales Pipeline
Invoicing & Payments
Review & Reputation Management
Reporting & Analytics

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